Returns & Exchanges

At Filigree Jewelers, we want you to cherish your purchase forever; if you are not completely satisfied, we offer a 30-day return window for a full refund or exchange. Please ensure all items remain in their original condition with security tags intact to qualify for processing.

1

Initiate Your Return

Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

2

Secure Your Shipment

Place your jewelry in its original presentation box and pack it securely inside a shipping carton along with all original laboratory grading reports.

3

Label and Ship

Affix the prepaid, fully insured shipping label provided by our team to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our master jewelers verify the item's condition, your refund will be processed to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing