Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Filigree Jewelers pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product description provides specific details about the metals and stones used.
How do I determine my correct ring size?
We provide a comprehensive sizing guide on our website. If you are between sizes, we recommend ordering the larger size, or you can visit a local jeweler to be professionally measured.
What is your shipping policy?
We offer insured standard and expedited shipping worldwide. Orders are typically processed within 2-3 business days, and tracking information is sent via email as soon as your package departs our studio.
Can I return or exchange my jewelry?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition. Please note that custom-made or engraved pieces are final sale.
Do you offer a warranty on your jewelry?
Every Filigree Jewelers piece comes with a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss.
How should I care for my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, and lotions, and store pieces in a dry, fabric-lined box.